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FAQ
FREQUENTLY ASKED QUESTIONS
Frequent Asked Questions
- 01You should receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you did not receive an email confirmation or a order number as part of your checkout then your more has not gone through or the email address used may be incorrect. Please contact customersupport@loyaltydesigns.net
- 02What you are seeing on your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 3-7 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.
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- 04No. We apologize if this is of any inconvenience to you. Due to the Covid-19 epidemic to protect the safety of our team and customers all items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company. If the product you received is deemed defective your order is eligible for a return or exchange. We thank you for understanding this policy!
- 05We apologize for any mix-ups and want to ensure you recieve the right item as quickly as possible! Feel free to send us an email at sales@loyaltydesigns.net to notify us of the mix-up. Please include your order number, name, and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item. If your product is deemed defective upon inspection we will provide you with original product on the order receipt/invoice. If the product is no longer available or out of stock, a store credit will be issued in the amount of the original item ordered.
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- 07We use USPS for all our deliveries. The USPS is responsible for all transit of your product or item once we ship your item. In the event that you are unable to locate the package posted "in-transit" or "delivered" we recommend contacting your local post office. If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
- 08Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
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